Placing patients at the center of patient-centered care

A healthcare provider system perspective of a powerful new technology-enabled “language”: The critical role of secure, two-way patient/clinician connectivity tools in the strategic design, planning and growth of provider organizations

Martin Harris, Gene Lazuta

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Technology-savvy patients demand online access and convenience in practically every purchase, transaction and decision they make.[1] By including secure, technology-based two-way patient connectivity tools as a core component of their strategic equation, many forward-thinking healthcare provider organizations are working to satisfy consumer demand and use the information patients enter for and about themselves to design services that will more efficiently align clinician skills, facilities and locations with patient needs and preferences in ways that will increase outcomes quality and service affordability. The data generated through online systems that provide self-service insurance and co-payment management, pre-procedure questionnaires aligned to clinician-designed, technology-enabled care plans, demographically and geographically detailed maintenance capabilities, patient satisfaction surveys, and the ability to monitor patient recovery as part of readmission and avoidable complication reduction initiatives, can all be used to focus the perspective and guide the thinking of provider organization leadership as they work to meet the challenges of the coming, change-intensive years.[2] Building healthcare delivery systems that will remain competitive over the long-term requires strategic decisionmaking skills based on both experience and accurate, actionable information. Including the voice of the patient in this process will empower provider organizations to clearly understand the populations they serve as well as envision and build better versions of themselves that will meet and potentially exceed the growing demands of an aging population.[3].

Original languageEnglish (US)
Title of host publicationInformation Technology for Patient Empowerment in Healthcare
PublisherWalter de Gruyter GmbH
Pages23-38
Number of pages16
ISBN (Electronic)9781614514343
ISBN (Print)9781614515920
DOIs
StatePublished - Jan 1 2015

Fingerprint

new technology
Planning
planning
language
Online systems
demand
Insurance
insurance
transaction
purchase
Aging of materials
leadership
Recovery
organization
questionnaire
ability
management
Health Care System
Connectivity
Language

ASJC Scopus subject areas

  • Engineering(all)
  • Computer Science(all)
  • Arts and Humanities(all)
  • Social Sciences(all)

Cite this

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